At Paris’ Eiffel Tower, tour guides don’t need to hold megaphones anymore. They don’t have to shout loud to give explanations either.?Overseas tourists go to Tokyo’s Sensoji Temple. They just put on headphones. Then they can hear the temple’s 1,000-year-old stories clearly.?Even nature tours in New York’s Central Park are different now. The noise from passing crowds doesn’t interrupt them anymore.?What’s behind these changes??It’s Yingmi’s?wireless tour guide devices for scenic spots.?They’ve made tourism look different.
Yingmi has made audio guide devices?for 18 years. All these years, we’ve focused on one thing. Help scenic spots solve their real problems. And at the same time, make tourists’ experience better. Do you need to keep signals good? Or make sounds clear? Do you want to fit different scenic spots’ environments? Or help overseas scenic spots? Yingmi can give a set of wireless tour guide solutions. These solutions fit local needs.
Now, take a look. Think about the tour teams around France’s Eiffel Tower.?Or the art galleries in Florence, Italy. Or the ancient city in Chiang Mai, Thailand. Many of these places want to upgrade their smart tour guide systems. They choose Yingmi first. For a long time, many overseas scenic spots have liked Yingmi best for this.
Solving the Major problems of Overseas Scenic Spots: Yingmi’s “signal + sound quality” dual guarantee
When choosing a wireless tour guide for overseas scenic spots, the first thing to consider is its usability – this is always the most important. Look, the metal frames of the Eiffel Tower block the signal, the British Museum in London is crowded with people, and Yellowstone National Park is particularly spacious. In these complex environments, ordinary audio guides always have problems: either the signal is cut off, or the sound is mixed, or the sound is completely inaudible. And Yingmi’s focus on technology is precisely to solve this problem.
1.Dual-band wireless technology: Addressing the “Signal Challenge” in Global Scenic spots
The environments of overseas scenic spots vary greatly. The Eiffel Tower is a 324-meter-tall hollowed-out steel structure. Its metal frame blocks wireless signals particularly well. In the water town of Venice, Italy, rivers and Bridges wind around, making it easy for the signal transmitter to be affected by water when transmitting signals. The Grand Canyon in the United States has an open terrain, which also requires a higher distance for the signal transmission of the audio guide.
Previously, on the metal platform in the middle of the Eiffel Tower, we used audio guides of other brands, and the signal would be cut off one or two times every ten minutes. The tourists kept asking, “What did you just say?” The tour guide could only repeat it over and over again. The head of a well-known travel company in Paris, France, said after using the Yingmi tour guide, “Even if 10 groups are leading groups at different parts of the Eiffel Tower simultaneously and each group uses a different channel, the signal is still not slow at all.” The tour guide no longer needs to shout loudly. Tourists listen more attentively and the group walks much faster.
2. High-fidelity noise reduction: Make every cultural explanation “audible”
Overseas tourists who want to understand the culture of a scenic spot must first be able to understand the explanations. But beside the Eiffel Tower, there is the wind of the Seine River; in the Colosseum, there is the noise of tourists; in the temples of Kyoto, Japan, there is the sound of rain – these noises always drown out the explanations. Especially for the elderly or those with sensitive ears, it is particularly inconvenient to use.
Take the tour guide of the Eiffel Tower for example. When the tour guide tells the story of 72 scientists engraved on the four sides of the tower, the Yingmi tour guide can filter out the wind sound of the Seine River and the sounds of surrounding vehicles. Visitors can clearly hear the details of “how these scientists saved the Eiffel Tower through research and prevented it from being demolished”. When the tower holds a light show at night, the audio guide can adjust the volume according to the surrounding sounds – so that the music of the light show won’t drown out the audio guide.
This kind of “self-adaptive” sound effect enables overseas tourists to feel the interesting aspects of the culture even if they don’t understand the language (with multilingual subtitles available) through the clear sound.
Adaptation to Overseas Operations: From Battery Life to “Localized Design” in Multiple Languages
The operation scenarios of overseas scenic spots differ from those in China: European scenic spots generally operate for up to 10 hours (for instance, the Eiffel Tower in Paris is open from 9:00 to 23:00), Southeast Asian scenic spots face high-temperature and high-humidity environments, and most scenic spots in the Americas are distributed. These characteristics require that the audio guide devices must have the features of “strong battery life, high durability, and easy management”. The product design of Yingmi It is precisely around these demands that it unfolds.
1.?Ultra-long battery life + centralized management: Solving the “operational efficiency” problem of overseas scenic spots
Overseas scenic spots often face the problem of “a large number of devices but a shortage of management staff” : for instance, the Colosseum in Rome, Italy, needs to provide tour guides for 50 teams every day. If traditional charging methods are adopted, the staff need to spend two hours charging each one. Yingmi has specifically launched a “12-hour ultra-long battery life + centralized charging cabinet” solution: a single tour guide can support 12 hours of continuous use when fully charged, fully covering the all-day operation of the scenic area. The centralized charging cabinet can accommodate 30 to 50 devices at a time and supports “fast charging to full charge in 2 hours”. Staff only need to place the devices in the charging cabinet at night, and they can be used directly the next day, significantly reducing management costs. Our scenic area has 40 Yingmi audio guides. Before, when we used other brands, it took us over an hour to charge the devices every day after work. Now, with the centralized charging cabinets, we just need to put them in and can see the battery level of each device in real time. We no longer have to worry about the problem of “the devices running out of power the next day”. The operation manager of a certain castle scenic area in Barcelona, Spain, said.
2. IPX5 water and dust resistance + multi-language compatibility: Addressing the differences in “environment and population” overseas
The natural environment of overseas scenic spots is complex: Southeast Asian scenic spots are rainy, European scenic spots are foggy, and American scenic spots are often windy and sandy. Ordinary tour guides are prone to damage due to water ingress or dust. Meanwhile, tourists visiting overseas scenic spots come from all over the world, and there is an urgent need for multiple languages. Starting from “durability” and “inclusiveness”, Yingmi has upgraded the water and dust resistance level of its devices to IPX5 (capable of withstanding short-term heavy rain). The casing is made of anti-drop and wear-resistant ABS material, ensuring long-term stable use even in the rainy season in Chiang Mai, Thailand, or in the coastal scenic spots of the Great Barrier Reef in Australia. In terms of language support, the Yingmi tour guide is equipped with 12 mainstream languages including English, French, German, Spanish, Japanese, Korean, and Arabic. It also supports “online content updates”. For instance, when the Eiffel Tower hosts the “Special Exhibition for the 100th Anniversary of the French Revolution”, the scenic area only needs to upload the new tour guide script (including multi-language versions) in the Yingmi backend. All devices can automatically synchronize content without the need to return them to the factory for upgrading. This “flexible update” capability enables overseas scenic spots to quickly adapt to the guiding needs of temporary events and seasonal themes, avoiding the limitation of “content solidification” of traditional equipment. Last Christmas, we updated the explanation content for the “Christmas Light Show” at the Eiffel Tower. From uploading the script to completing the device synchronization, it only took 15 minutes, which was a full day faster than the previous equipment we used. The technical director of a certain scenic area management company in France commented.
Global Scene Implementation: From the Eiffel Tower to the “Word-of-mouth Verification” of Southeast Asian Scenic Spots
Over the past 18 years, Yingmi’s wireless tour guides for scenic spots have served more than 1,000 scenic spots in over 50 countries and regions around the world, including well-known locations such as the Eiffel Tower’s surrounding Tours, Kiyomizu-dera Temple in Kyoto, Japan, the Uffizi Gallery in Florence, Italy, and the Great Barrier Reef Visitor Center in Australia. The implementation of these cases not only verified the reliability of Yingmi technology, but also made “choosing Yingmi= choosing professional tour guides” a consensus among overseas scenic spots.
In the guided tour scene of the Eiffel Tower, the “multi-scenario adaptability” of the Yingmi audio guide was fully demonstrated: when the tour guide led the group to explain the “historical background of the Tower’s construction” in the Champ de Mars (at the foot of the tower), the UHF frequency band of the device could penetrate the flow of people in the square, ensuring a stable signal. When the team moved to the Palais de Chayouille on the opposite bank of the Seine (the best spot to enjoy the panoramic view of the Eiffel Tower), the long-distance transmission capacity of the 2.4G frequency band could cover the team 200 meters away. The tour guide could clearly convey the “design concept of the Eiffel Tower night light show” without getting close to the tourists. For independent travelers, Yingmi’s self-guided tour machines also support GPS positioning triggering. When tourists reach the area on the iron tower where the scientist’s name is engraved, the device will automatically play “The scientist’s contribution”, making the immersive experience of “talking wherever you go” possible.
In addition to European scenic spots, Yingmi’s successful implementation cases in Southeast Asia are also remarkable. Chiang Mai Ancient City in Thailand, as a “World Heritage Site”, has many wooden buildings in its scenic area. Moreover, it rains a lot during the rainy season, and ordinary audio guides are prone to signal shielding or water ingress and malfunction. The “UHF band +IPX5 waterproof” audio guide customized by Yingmi for it can not only stably transmit signals between wooden buildings but also cope with the frequent rainfall during the rainy season. Meanwhile, the equipment supports three languages: Thai, English and Chinese, meeting the needs of both local and international tourists. Since its opening in 2023, the visitor satisfaction rate of Chiang Mai Old Town has increased by 35%, and the complaint rate of “not being able to hear the explanations clearly” has dropped below 0.5%.
In the American market, Yingmi has optimized the signal transmission algorithm of the audio guide for the “open mountain scene” of Yellowstone National Park, increasing the transmission distance of the device in an unobstructed environment to 300 meters, meeting the demand for “distributed guided Tours” within the park. In the Middle East, Yingmi has also customized “anti-sand and dust shells” for scenic spots, which are suitable for the local dry and sandy climate to ensure the long-term durability of the equipment.
Choosing Yingmi: Not Just selecting a device, but choosing “full-cycle service”
For overseas scenic spots, choosing an audio guide is not merely about “buying the product”, but also about considering “after-sales service” – such as repair after equipment failure, upgrade of new functions, and localized technical support. Yingmi is well aware of this and has thus established a global “full-cycle service system” to ensure that overseas customers do not have to worry about “having no way to get after-sales service”.
1. 7×24-hour multilingual customer service
In response to the “immediate needs” of overseas customers, Yingmi has established a 7×24-hour customer service team in English, French and Spanish. No matter which time zone overseas customers are in, they can quickly obtain support through phone calls, emails or online customer service when encountering equipment usage problems (such as channel Settings, content updates). Last year, a museum in Munich, Germany, encountered a problem with content synchronization while debugging the audio guide at night. After contacting Yingmi’s English customer service, the technicians solved the problem within 30 minutes through remote guidance, ensuring normal operation the next day.
2. Localized Maintenance and customization
To reduce the “time cost” for overseas customers and minimize the “waiting time” for equipment maintenance, Yingmi has established three regional service centers in Europe (Paris, France), Asia (Tokyo, Japan), and America (Los Angeles, USA). When overseas customers’ equipment malfunctions, it can be sent to the nearest service center, and the response time for maintenance does not exceed 48 hours. Meanwhile, Yingmi also offers “customized services” – for instance, it customizes a “silver metallic texture shell” for the partners of the Eiffel Tower (echoing the “Iron Lady” image of the tower), and a “Japanese-style operation interface” for Japanese scenic spots, making the equipment not only user-friendly but also seamlessly integrated into the overall brand tone of the scenic spots.
3. Long-term technological upgrading
Accompanying the “smart growth” of scenic spots: With the development of smart tourism, the demands of overseas scenic spots are constantly changing – for instance, from “one-to-many interpretation” to “zoned guidance”, and from “manual interpretation” to “AI intelligent guidance”. Yingmi promises to provide “long-term technical upgrade support” for cooperative scenic spots: purchased equipment can obtain new functions (such as adding AI voice assistants and linking with scenic spot mini-programs) through firmware updates, without the need to purchase hardware again. This “sustainable upgrade” model makes the initial investment of overseas scenic spots more cost-effective and enables them to keep up with the latest trends in smart tourism.
Conclusion
Yingmi, enabling global tourists to hear every piece of culture clearly. When the golden lights of the Eiffel Tower illuminate the Seine River, when the explanations of the Colosseum Pierce through the dust of history, and when the story of Kiyomizu-dera Temple in Kyoto reaches the ears of every international tourist – behind this lies Yingmi’s commitment to “stable signals” and her pursuit of “clear sound quality” The dedication to “scene adaptation”. For 18 years, Yingmi has always believed that the wireless tour guide in scenic spots is not merely a “simple amplification tool”, but a “bridge for transmitting culture”.
?For overseas scenic spots, choosing Yingmi means choosing “zero disconnection signal, noise-free sound quality, scene-appropriate design, and full-cycle service” – these are precisely the core elements that transform tour guiding from “noisy” to “professional”, and also the key to enabling global tourists to “hear every piece of culture clearly and feel every charm”. In the future, Yingmi will continue to focus on overseas markets, and with more advanced technology and more considerate services, it will become a “professional tour guide partner” for smart scenic spots around the world. When choosing a wireless tour guide for scenic spots, Yingmi is the key. We aim to ensure that every tour is clear and smooth, and that every piece of culture is deeply rooted in people’s hearts.