Nowadays, when people go on trips or visit exhibitions, they are no longer content with following the explanations of a large group or blindly pondering over paper brochures. Whether visiting a museum with a long history or a scenic spot with beautiful scenery, one hopes to walk at their own pace and accurately grasp the stories behind them. The emergence of the intelligent tour guide system?precisely meets this demand – it is like an “invisible personal tour guide”, without the need for deliberate operation. It can talk as it goes and switch between different languages, being both intelligent and considerate.

For 18 years, Yingmi has been deeply engaged in the tour guide industry, serving over 4,000 venues worldwide, from the British Museum to the Taihu Lake Scenic Area in Suzhou. We have witnessed how intelligent tour guides have transformed the visiting experience of overseas tourists. Today, starting from the actual needs of overseas users, let’s talk about how intelligent tour guides perfectly combine intelligence and service levels, turning every visit into a deep cultural journey.

I.Intelligent tour guides make visits more free

When overseas tourists visit, the most headache-inducing issue is the various limitations of traditional tour guides. However, the intelligent tour guide system precisely resolves all these problems one by one.

(1) There’s no need to chase after the tour guide

The biggest problem with traditional manual explanations is the “time rush” – the guides follow a fixed route, and if you want to stay a little longer in front of the exhibits you like, you will miss all the rest of the content. If you accidentally fall behind by a few steps, you can only listen to a snippet. A European tourist told us that when he went to the Forbidden City last time, he wanted to take more photos of the Hall of Supreme Harmony. However, as soon as he turned around, he lost the group and didn’t hear any of the explanations that followed. It was really a pity.

The intelligent navigation system has completely broken through this limitation. It adopts an RF-2.4G distributed system design. Transmitters are installed at each interpretation point. Tourists carry dedicated tour guide devices. Wherever they go, the system will automatically sense and provide explanations, eliminating the need for manual operation at all. For instance, at the Tokyo National Museum, you can spend half an hour in front of an Egyptian statue, listening to its historical background and production techniques. Then, you can slowly move on to the next exhibit. The tour guide will automatically switch the explanation content, so you won’t miss the key points and can freely arrange your time. This experience of “My itinerary, my choice” has significantly enhanced the satisfaction of overseas tourists during their visits.

(2) Language is no longer a barrier, and multiple languages can be switched easily

For overseas tourists, language barriers are the biggest problem. In many venues, the manual explanations are only in the local language and English. Visitors who speak other languages can only guess and have no way to deeply understand the connotations of the exhibits. An Arab tourist visited the Henan Provincial Museum. Looking at the exquisite blue and white porcelain, he could only understand a few words on the instruction manual and had no idea about the cultural implications behind the patterns. It was particularly a pity.

The intelligent tour guide system has perfectly solved this problem, supporting multi-language explanations. It presets eight commonly used languages including Chinese, English, Japanese, Korean, French, German, Spanish and Arabic, and can also be customized for niche languages such as Russian and Portuguese. Visitors can switch to their native language with just a light tap on the device and clearly understand every knowledge point. For instance, when Middle Eastern tourists switch to Arabic, they can understand “how the Arabic patterns on blue and white porcelain reflect the cultural exchanges between China and Arab countries”. Latin American tourists can switch to Spanish to learn about the “military layout of the Terracotta Army”, truly achieving barrier-free communication.

After the introduction of intelligent tour guides at the Forbidden City in Beijing, the reservation system for minority language tour groups was abolished and replaced with a “use on demand” service. The satisfaction rate of minority language visitors soared from 65% to 92%. Many visitors commented, “Listening to the explanations in our native language is like having a knowledgeable friend by our side. Finally, we can truly understand these cultural relics.”

(3) No need to queue up for explanations; you can listen at any time

The guided tour groups of popular scenic spots and museums often require advance reservation and punctual assembly. If you miss the time, you can only wander around aimlessly on your own. An American tourist went to the British Museum and wanted to join the guided tour of the Egyptian exhibition hall. However, the reservation was fully booked and he could only look around the exhibits for a long time but didn’t understand anything.

The intelligent tour guide system enables tourists to no longer queue up for explanations. As long as they rent a device, they can start their visit at any time. Whether you come in the morning when the museum opens or arrive just before it closes in the afternoon, you can enjoy a complete guided tour service. Moreover, the equipment rental is particularly convenient. It supports payment through a mini-program and allows self-service pick-up and return at centralized charging boxes, eliminating the need to look for staff and saving a lot of time. This convenient service model is particularly suitable for overseas independent travelers, allowing them to arrange their itineraries more flexibly.

(4) Reduce gatherings of people and protect cultural heritage

Traditional manual explanations can lead to a large number of tourists gathering in front of the exhibits, which not only affects the visiting experience but may also cause damage to the fragile historical sites. For instance, some ancient murals and sculptures, excessive flow of people and breathing can accelerate their aging and pose potential threats.

The intelligent tour guide system can effectively disperse the flow of people. Tourists can visit the exhibits independently at different times and from different angles, reducing the pressure brought by the gathering of people. At the same time, by recording and disseminating cultural content through digital means, more precious cultural heritages can be widely recognized and passed down, which not only protects cultural relics but also enhances the effect of cultural dissemination.

II.?Intelligent technology empowerment makes services more considerate and professional

The core advantage of the intelligent tour guide system lies in enhancing the professionalism and thoughtfulness of services with advanced technology, allowing overseas tourists to truly experience the convenience.

(1) Automatic sensing and precise triggering, no manual operation required

The automatic sensing function of the intelligent tour guide system is particularly precise. It adopts advanced RFID technology, which can accurately identify the location of tourists. As soon as they enter the signal range of the tour guide point, the corresponding audio and video content will be played immediately. After leaving, it will automatically stop, and tourists do not need to use their hands at all. This “foolproof” operation is particularly friendly to elderly tourists and children. Even overseas users who are not familiar with electronic devices can easily get started.

We have conducted tests and found that the sensing distance of the tour guide equipment is controlled just right. There won’t be situations where “explanations start before reaching the destination” or “explanations continue even after passing by”. At the Suzhou Museum, when visitors approach the model of the Humble Administrator’s Garden, the equipment will immediately explain that “the model recreates the layout of the gardens in the Qing Dynasty.” When you walk to the next exhibit, you can seamlessly switch the explanation content, and the experience is particularly smooth.

(2) The content is rich and professional, more comprehensive than manual explanations

The explanations of the intelligent tour guide system are all carefully recorded by experts in fields such as history, archaeology, and foreign languages, making them more comprehensive and accurate than manual explanations. It can not only tell the historical background and production techniques of the exhibits, but also supplement many interesting stories and professional knowledge, allowing overseas tourists to have a deeper understanding of the exhibits.

For instance, when explaining the Mona Lisa, in addition to introducing Leonardo Da Vinci’s creative process, details such as “Why there are traces of crack repair in this painting” and “The clothing of the figures in the painting reflects the social conditions of that time” will also be elaborated. When explaining the Terracotta Army, it will be elaborated in detail that “each Terracotta Army has a different expression” and “how advanced the forging techniques of the weapons were at that time”. These rich contents make the visit no longer just for fun, but a true learning and exploration.

Moreover, the content of the explanations can be updated at any time. For instance, when the museum adds new exhibits or makes new research discoveries, they can all be quickly updated to the tour guide devices through the background to ensure the timeliness and accuracy of the information. This professional and dynamic content service is beyond comparison with traditional manual explanations.

(3) The device is lightweight and comfortable, and there is no burden when wearing it

Overseas tourists often spend 3 to 5 hours visiting, and the portability of the equipment is of vital importance. The dedicated equipment of the intelligent tour guide system adopts a lightweight design, weighing only 18 to 35 grams. When hung on the ear or neck, it hardly feels anything and will not affect tourists’ taking photos or making records.

The ear-hook device is made of food-grade silicone material, which is skin-friendly and breathable. Wearing it for a long time will not cause ear soreness and swelling. The lanyard of the neck-hanging device is soft and comfortable, with evenly distributed weight, suitable for users of different age groups. The equipment has a simple and fashionable appearance, which will not spoil the sense of ceremony of the visit. It is particularly suitable for use in formal occasions such as museums and scenic spots.

(4) Long battery life and convenient charging

The battery life of the intelligent tour guide device is very strong. It can be used for 8 to 12 hours on a single charge, fully meeting the needs of a full-day visit. There is no need to worry about running out of power and “breaking the chain” in the middle. For group tourists and rental users, Yingmi is equipped with professional centralized charging boxes, supporting 36 to 50 devices to charge simultaneously, and also comes standard with ultraviolet disinfection function.

After the venue closes every day, all the equipment can be placed in the charging box. This not only enables quick charging but also disinfects and sterilizes, ensuring the hygiene of the equipment and facilitating its use the next day. For overseas scenic spots and museums, this centralized management approach has significantly reduced operating costs and management difficulties.

III.?Intelligent navigation has become a standard feature of overseas venues, adapting to diverse scenarios

The intelligent tour guide system has extremely strong adaptability. It can play an important role in museums, scenic spots, enterprise exhibition halls, and study bases. We, Yingmi, have also accumulated many successful cases.

(1) Museums/Art Galleries: In-depth Interpretation of Cultural Connotations

Overseas museums and art galleries have a rich variety of exhibits and profound cultural heritage, which require professional explanations for visitors to understand. The intelligent tour guide system can provide in-depth explanations for each exhibit, allowing visitors to explore independently and gain a deeper understanding of the cultural connotations.

After the British Museum introduced intelligent tour guides, it customized detailed explanations for different exhibits and divided them into “basic version” and “in-depth version” – ordinary visitors listen to concise introductions, while professional researchers listen to academic interpretations. Overseas tourists can choose the interpretation version that suits them based on their interests and knowledge level, and their satisfaction has been greatly enhanced. Many tourists have given feedback: “The intelligent tour guide has enabled me to have a deeper understanding of cultural relics and I have gained more than following a manual tour group.” “

(2) Outdoor scenic spots/Cultural Sites: Flexibly adapted to complex environments

Overseas outdoor scenic spots and cultural sites are often vast in area and have complex routes, making it difficult for traditional guided Tours to cover them. The automatic sensing function of the intelligent tour guide system is perfectly adapted to this scenario. Tourists can be guided wherever they go without worrying about getting lost or missing scenic spots.

As a World Natural Heritage Site, Longhu Mountain in Jiangxi Province features numerous plank roads, peaks and water bodies. The intelligent tour guide equipment can still accurately sense the complex terrain and explain to tourists the “formation principle of Danxia landform” and the “cliff tomb culture of the ancient Yue people”. Tourists can freely stroll within the scenic area, enjoying the beautiful scenery while listening to the explanations, experiencing a particularly pleasant time. The waterproof and dustproof design of the equipment can also withstand outdoor wind and sun exposure, ensuring stable operation.

(3) Enterprise Exhibition Hall/Factory Visit: Professional transmission of brand value

When overseas enterprises receive clients to visit exhibition halls and factories, they need professional explanations to convey product information and brand concepts. The intelligent tour guide system can provide customers with detailed product introductions and explanations of production processes. It can also showcase the development history and technological advantages of enterprises, highlighting brand strength.

After the overseas exhibition hall adopted the intelligent navigation system, customers can independently learn about the product’s research and development process, functional features and application cases. They can also watch 3D demonstrations and usage tutorials of the products through the equipment. Many customers have given feedback: “The intelligent tour guide enables us to understand the products at our own pace. The information is more comprehensive and intuitive, and it is more efficient than manual explanations.” This professional reception approach not only enhances the customer experience but also saves the enterprise’s labor costs.

(4) Study Tour Bases/Educational Institutions: Facilitating efficient learning

In overseas study Tours, the intelligent navigation system can serve as a “mobile classroom” for students, helping them learn knowledge more efficiently. Students, equipped with tour guide devices, independently explored at the research and study base. By listening to explanations and watching videos, they gained a deep understanding of natural, historical and scientific knowledge, significantly enhancing their learning outcomes.

In the overseas study tour program of Beijing Foreign Studies University, students visit historical and cultural sites with intelligent tour guide devices. The devices not only explain the historical background of the sites but also set up interactive Q&A sessions, allowing students to think and learn during the visit. The feedback from the study tour mentor: “The intelligent tour guide has made learning more proactive and interesting. The students’ participation and learning outcomes are much better than before.”

Iv. Service Advantages of Yingmi: Providing full-process solutions for overseas venues

Yingmi Technology not only offers high-quality intelligent tour guide devices, but also provides overseas venues with a full-process solution covering product customization, content recording, installation and commissioning, as well as after-sales service, allowing venues to quickly implement intelligent tour guide services without worrying about technical issues.

(1) Customized services to suit the characteristics of the venues

The exhibits, visitor groups and layout of each venue are different. Yingmi will provide personalized customization services based on the specific needs of overseas venues. For instance, the content of the explanations can be customized based on the theme of the venue. Historical venues can add more information about the historical background, while art venues can focus on the interpretation of artistic styles and creative techniques. Customize the language based on the source of tourists to enhance targeted services. Adjust the position of the transmitter according to the layout of the venue to ensure accurate sensing.

In addition, Yingmi also supports customizing the appearance of the equipment. The LOGO of the venue can be printed on the tour guide equipment to enhance brand recognition. For instance, the smart tour guide devices customized by the British Museum, printed with the museum’s signature patterns, have become the “mobile business card” of the venue and are deeply loved by overseas tourists.

(2) Professional content recording to ensure the quality of explanations

The quality of the explanations directly affects the tourists’ experience. Yingmi has a professional content recording team composed of experts from fields such as history, archaeology, and foreign languages. Before recording, the team will conduct in-depth research on the exhibit materials of the venue, explore the stories behind the cultural relics, and ensure that the explanation content is accurate, rich and vivid. During the recording, professional announcers were invited to do the dubbing, with authentic language and natural intonation, making it more comfortable for overseas tourists to listen to.

For venues with special requirements, Yingmi can also provide on-site recording services, adjusting the explanation content based on the actual situation of the exhibits to ensure that each explanation precisely matches the exhibits. The content of the explanation can also be modified and supplemented at any time according to the exhibition updates of the venue to ensure timeliness.

(3) Global after-sales service, no worries

Overseas venues are most concerned about the inability to repair equipment in a timely manner when it malfunctions, and the global after-sales service of Yingmi can address this concern. The product is covered by a global warranty. Overseas users can enjoy a one-year free warranty and a three-month unconditional exchange service. In case of equipment failure, it can be repaired through local cooperative service points or by mail. Yingmi promises to fix it and return it within 10 working days.

Meanwhile, Yingmi offers 24-hour online technical support. When staff at overseas venues encounter operational issues, signal debugging problems, etc., they can contact technicians at any time via video or phone to receive prompt guidance. Regular follow-up visits and maintenance suggestions can also ensure the long-term stable operation of the equipment.

The flexible cooperation model enables overseas venues of different scales and budgets to introduce intelligent tour guide services, enhancing service quality.

V. Conclusion: Intelligent navigation makes overseas visits more profound and warmer

The emergence of intelligent navigation systems is not only an innovation in technology but also a transformation in service concepts. It integrates intelligence into every service detail, allowing overseas tourists to bid farewell to various restrictions of traditional guided Tours and enjoy a more free, convenient and professional visiting experience.

From in-depth explanations in museums to flexible adaptations in scenic spots, from professional transmission in enterprise exhibition halls to efficient learning in study bases, intelligent tour guide systems are becoming the core driving force for overseas venues to enhance their service levels. It is like a “cultural bridge”, breaking down the barriers of language and time, allowing the story of every cultural relic and every scenic spot to be heard by the world.

If you are an operator of an overseas venue and want to enhance the visitor experience and showcase your brand strength, you might as well choose the Yingmi intelligent Tour guide System. Let technology empower services and turn every overseas visit into an unforgettable cultural journey.