Friends who work in overseas cultural tourism and corporate reception must have all encountered such a frustrating scene: in a museum, a Chinese team talks about bronze wares, an English team about calligraphy and painting, and a Japanese team about porcelain. The voices of several groups of people mix together. Tourists frown and cover their ears, and the tour guide shouts at the top of their voices. In the end, no one catches the key points – this not only lowers the professionalism of the service but also wastes everyone’s time.

We, Yingmi, have been engaged in explaining equipment for 18 years and understand this kind of pain point very well. Yingmi’s intelligent tour guide interpreter, with its multi-channel isolation and noise reduction transmission capabilities, easily solves the problem of multi-team interference, allowing everyone to talk independently without interfering with each other. From the multilingual teams of the British Museum to the business delegations of overseas exhibition halls, this set of equipment has long become a “must-have” for the reception of multiple overseas teams. Today, let’s talk to our overseas friends about how it can solve the problems and make the interpretation service more efficient.

I.The smart guide can handle all the troubles of multiple teams

When multiple overseas teams give simultaneous explanations, all the problems of traditional equipment are exposed. However, the design of the intelligent explanation device precisely addresses these pain points:

(1) Channel-by-channel management, with no sound intermingling

This is the most core ability. The intelligent audio guide uses UHF ultra-high frequency or 2.4G technology, supporting over 200 independent channels. Different teams use devices with different channels, and the sounds do not interfere with each other. For instance, in the Suzhou Museum, the Chinese group uses Channel 1 to talk about bronze wares, while the English group uses Channel 2 to talk about calligraphy and painting. Even if they pass by each other in the same exhibition hall, the visitors will only hear the explanations of their own group and will never hear any other voices mixed in.

In the past, with traditional amplification equipment, this function was simply not available. During the peak season of an overseas scenic spot, five teams were crowded in the same area. The explanations were as noisy as those in a vegetable market. Tourists complained, “We can’t hear clearly. It’s better to watch by ourselves.” After switching to smart audio guides, the problem of crosstalk was eliminated, and the satisfaction rate of tourists rose directly from 65% to 92%.

(2) Clear noise reduction and sound transmission, no need to shout

The environment of overseas venues is diverse: footsteps in museums, noise in scenic spots, and the sounds of machines in enterprise exhibition halls can all drown out the explanations. The intelligent tour guide is equipped with a national patented noise reduction technology, which can automatically filter out these noises and only keep the voice of the tour guide. The guide just needs to speak softly. The sound can reach the tourists’ ears precisely. Even if the surrounding noise reaches 60 to 70 decibels, tourists can still clearly hear “the historical background of this exhibit” and “the advantages of that technology”.

When the Shanghai Cooperation Organization holds international conferences, delegations from multiple countries visit the exhibition hall simultaneously, and this set of equipment is used. The guide didn’t shout at the top. The representatives listened clearly and even praised after the meeting, saying, “The explanation was clear and the experience was great.” The guide also said, “Before, my voice was so hoarse that I couldn’t speak by the end of the day. Now it’s much easier and I can focus more on the content.”

(3) Walk freely without any need to follow too closely

Many overseas venues have large Spaces: in scenic spots, one has to climb mountains, and exhibition halls are multi-level. Traditional wired equipment tightly binds the guides, and tourists can only follow closely. Even if they want to take more photos, they are afraid of falling behind. The intelligent tour guide is wireless. The UHF technology can transmit over 200 to 300 meters. The tour guide can move freely, and tourists can follow within a safe distance. They can get close to the exhibits without missing the explanations.

The Tianmu Lake Scenic Area in Jiangsu Province uses it to receive overseas groups. The tour guides lead the tourists along the lakeside. Tourists can stop to take pictures of the lake whenever they want without having to rush after the group. A Japanese tourist said, “It’s so comfortable to be able to enjoy the scenery at a leisurely pace and listen to the explanations clearly.”

(4) Switch between multiple languages freely without having to find a translator

The overseas team has a range of languages, including English, Arabic and Chinese. It would be too costly to hire multilingual guides. The intelligent guide can preset 8 commonly used languages and also customize niche languages. Teams of different languages can use the corresponding channels. The tour guide doesn’t need to know multiple foreign languages. They can switch between them with just a press of a button, which is very convenient.

There is a scenic spot in the Middle East that uses it to receive tourists from all over the world. Teams in Arabic, English and Chinese each use their own channels, so tourists no longer have to rely on translation software to guess the meaning. Many tourists have given feedback: “Listening to the explanations in my native language, I can finally understand the stories of the scenic spots. It’s so considerate.”

II.?These details are particularly suitable for overseas scenarios

In addition to addressing distractions, the design of the intelligent guide is particularly tailored to the needs of overseas users, being both convenient and worry-free to use.

(1) It is easy to operate and anyone can use it

Are overseas tourists and staff from different countries worried about the complexity of the operation? In fact, it’s very simple: the guide turns on the transmitter, selects the channel and can start speaking. Tourists hold the receiver. When it is turned on, it automatically connects to the channel. To adjust the volume, just press the “+/-” button. Even elderly people who are not very familiar with electronic devices can get started by looking at the ICONS.

The ICONS on the device are also considerate. The channels are numbers and the language switch is “Earth”, so you don’t have to worry about not understanding. A staff member of a European museum said that overseas tourists, upon receiving the equipment, can operate it almost without any teaching, saving a lot of trouble.

(2) Lightweight and durable, not afraid of drops or bumps

Overseas equipment is frequently used and must be durable. The receiver of the smart tour guide weighs only 18 to 25 grams. When hung on the ear or neck, there is almost no sensation, and tourists can take photos and notes without any delay. The shell is made of industrial-grade material, which is shockproof, waterproof and dustproof. It can be used even if dropped from a height of 1.5 meters and exposed to light rain for half an hour.

There was an African study tour group who accidentally dropped the equipment in the sand. It was still used after blowing on the sand. This durability enables the equipment to last for 3 to 5 years without frequent replacement, saving a considerable amount of money.

(3) Centralized charging and disinfection make management more convenient

Overseas venues manage dozens or even hundreds of devices, and charging and disinfecting them are too exhausting. The smart tour guide is equipped with a centralized charging box, which can charge 36 to 50 units at a time. It also comes with ultraviolet disinfection. When the devices are returned, they can be charged and sterilized at the same time, eliminating the need for manual wiring and cleaning of each device one by one.

The charging box can also show the real-time status of the devices: which one is fully charged, which one is rented, and which one needs repair. Just open the background and you’ll know. There’s no need for manual inventory checks. It used to take two hours to manage the equipment, but now it can be done in half an hour. The operation team is much more relaxed.

(4) Customizable and in line with the characteristics of the venue

It can also be customized according to the needs of overseas venues: the equipment is printed with the LOGO or pattern of the venue. For example, the audio guide of the British Museum is printed with the iconic building of the museum, which looks professional. The content of the explanation can also be recorded in advance, and a script can be written in combination with the characteristics of the venue to ensure that the explanation is both professional and vivid.

The audio guides in the overseas exhibition hall are printed with the brand LOGO and have pre-recorded multilingual explanations of the product technology. When customers visit, they can clearly hear the advantages, and the cooperation negotiations will go smoothly.

III.?The overseas practical cases have all achieved excellent results

Intelligent tour guides have been used in many venues around the world, and the reception effect for multiple teams is particularly good

(1) Museum: Multilingual teams working in parallel, culture spreads far and wide

The British Museum receives dozens of groups of visitors who speak different languages every day. In the past, there was a lot of crosstalk and many complaints from tourists. After using the intelligent tour guide, with channel management, teams in Chinese, English and Japanese each present their own stories. Moreover, multi-language tour guide content has been customized. Tourists can now clearly hear the stories behind the cultural relics, and their stay time has increased by 40%. The effect of cultural dissemination has improved significantly.

(2) Scenic Area: Multi-team staggered peak hours for a smoother experience

During the peak season, the Tianmu Lake Scenic Area in Jiangsu Province receives over a hundred teams every day. It used to be very chaotic. With the use of an intelligent guide, channels are divided by regions, and different teams take different routes without interfering with each other. Tourists can freely explore without closely following the queue. Complaints have decreased by 60%, and the reception capacity has also increased by 50%.

(3) Enterprise Exhibition Hall: Professional business reception, demonstrating strength

Huawei’s overseas exhibition halls often receive business delegations from multiple countries, which have high requirements for privacy and professionalism. The channel isolation of the intelligent guide can protect business secrets. The multilingual explanations enable customers to clearly understand the product’s advantages. Coupled with the LOGO on the device, it appears particularly professional. Many customers say, “Just because of this explanation service, we have more confidence in Huawei.”

(4) Research and Study Base: Multi-class teaching, safe and efficient

At overseas study and research bases, multiple classes often participate in activities together. In the past, I was worried that students might not hear clearly and fall behind. With the use of intelligent tour guides, each class has its own channel. Teachers can give unified instructions, and students can walk around the designated area. This way, they can hear the explanations clearly and won’t get lost. The volume can also be set with an upper limit to protect children’s hearing and is easy to manage.

Iv. What can We do for Overseas Venues?

Many overseas customers are worried about “not knowing how to install” or “no one will fix it when it breaks down”. In fact, we offer full-process services:

(1) Customize solutions according to requirements

Whether it’s a scenic area that needs long-distance transmission or a museum that requires multiple languages, we can tailor solutions to your needs – recommending suitable equipment models, customizing interpretation content, printing venue logos, and ensuring they meet your requirements.

(2) Global after-sales service, no need to panic in case of problems

If the equipment breaks down overseas, you can have it repaired at the local service point or send it back to us. It will be fixed and sent back within 10 working days. If you need it urgently, you can also send the spare equipment first to avoid delaying the reception. 24-hour online technical support. Feel free to contact us at any time if you have any questions.

(3) Full-chain assistance for implementation

We will send someone to your place to debug the equipment and teach your team how to use it. It can also help you record explanations in multiple languages, ensuring they are professional and vivid, so you don’t have to figure them out on your own.

(4) Flexible cooperation and no waste of money

If the budget is large, buy; if it is small, rent. Rent equipment during peak season to cope with the peak period and return it during off-peak season. Small venues can also be operated in a joint venture. There’s no need to spend a large sum of money first. Once the money is made, it can be divided. Do as it is cost-effective as possible.

V. Conclusion: It’s all about multi-team reception

The core of the overseas multi-team presentation is to be “clear and orderly”. The intelligent tour guide, with its capabilities such as channel division, noise reduction, and multi-language support, has solved the troubles of traditional devices, making every tour guide professional.

Whether it is for museums to convey culture, scenic spots to receive tourists, enterprises to provide reception services, or study Tours to conduct teaching, it can all be adapted. In the future, we will also add features such as AI translation and AR interaction to make it more user-friendly.

If you are still struggling with crosstalk for multiple teams, you might as well give this set of intelligent tour guide a try. It will make the tour guide service more professional, allowing overseas tourists to hear clearly and understand, and leave a good impression. Yingmi?Customer Service Hotline: 400-990-7677 Official website: www.it2002.com, always ready to provide you with exclusive tour plans.